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Direct Pharmacy Wholsale offers its customers 15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery. Our exchange service is absolutely charge free. However, the difference amount, if any, between the original product and the exchange product will be forfeited.
Please make sure that product is returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
Please note that any product along with a free gift/ combo must be returned in its entirety.
To know whether Exchange is available on your product, look out for "15 Days Free Return/Exchange" or '15 Days Free Exchange' on the product page.
WE DONOT ACCEPT EXCHANGE FOR: Typically, we do not accept return/exchange for the following items-
Inner wear, Lingerie, Swimsuits
Fragrances, Beauty products
Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Our exchange service is absolutely charge free. You can exchange the size of the already bought product within 15 days of its delivery.
Multiple product exchange i.e. returning a single product in exchange for a multiple items will not be possible. We request you to return the item and place a new order.
We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether size exchange is offered on your product or not, look out for "15 days Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Buydebest Partners only). Also exchange policy is not applicable on bundled items. We are constantly working towards including more products to our exchange policy list, to serve you better.
At the moment, exchange is operational in those areas, where our logistics team can arrange for a pick-up. However, we are constantly working towards including more pin codes to our exchange serviceable areas.